Cancellation and Refunds
You acknowledge that all subscription fees are charged automatically on a recurring basis until you cancel your subscription (both month-to-month and annual plans). You may cancel your subscription by logging into your Equip Lab account and going to the applicable billing page, and clicking “Cancel.” You may be asked a series of questions which we use to improve our service.
When you cancel a subscription from your account page, you cancel only future charges associated with your subscription. Cancellations are effective at the end of the current billing period, and as such, Equip Lab does not offer prorated refunds for cancelled subscriptions. You will not receive a refund for the current billing cycle as you will continue to have the same access and benefits of your subscription for the remainder of the current billing period.
Please keep in mind that you are solely responsible for properly cancelling your account. While cancellation through your account is the simpler and preferred method for cancellation, you can also contact support (contact info below) if you are having difficulty or need help.
We offer a 30 day guarantee with our product. If you are dissatisfied, email email@example.com or call our toll free number from Monday-Friday 9am-5pm EST and we will assist you.
Support contact information:
Toll free phone number: 1-866-899-4426,
Hours of operation: Monday through Friday 9am – 5pm (EST)